Refund Policy

Ticket Valid Dates:

Unless otherwise specified on discounted fares or special tickets, the following time-limitations are applicable on STC tickets:

  • One-way tickets will be limited, for travel, to two (2) months from the date of purchase.
  • Round-trip tickets will be limited, for travel, to one (1) year from the date of purchase.
  • e-Tickets are date and time specific; and are only valid for travel at the date and time specified on the ticket.
  • Refund Policy:

    Regular fare tickets (one-way and return) are eligible for refund up to one year from date of purchase. Tickets purchased online (e-Tickets) are non-refundable and non-transferable.

    Tickets may be refunded by STC to the original purchaser:

  • at the fare paid when no portion of the ticket has been used; and
  • at the difference between the fare paid and the fare between the points used if the trip is discontinued and not completed.
  • A $10.00 refund processing charge will apply to all refunds.

    The $10.00 refund processing charge will not be charged if there is overcharging as a result of re-routing or miscalculation at point of issue.

    How to Apply for a Refund:

    Application for refund on tickets can be made:

  • In person at the Regina, Saskatoon or Prince Albert Ticket Offices; or
  • By mailing an application for refund along with your unused ticket to STC’s Head Office at the address listed below.
  • Ticket Refunds
    STC Head Office
    1717 Saskatchewan Drive
    Regina, SK S4P 2E2

    For more information you can call 1-800-663-7181 or email us at info@stcbus.com.