Frequently Asked Questions

1. Are there other ways I can purchase tickets?
2. Are there any additional charges for purchasing e-Tickets?
3. Do I have to sign-up for an account before I can purchase tickets online?
4. What ticket types are available for purchase online?
5. I want to take advantage of the Frequent Rider Card (FRC) discounted fares but I don’t have a Frequent Rider Card?
6. I have a disability and want to travel. What do I do?
7. Can I book an online ticket for an unaccompanied minor?
8. Why do you request my personal information?
9. Will my personal information be stored or shared?
10. Can I have my e-Ticket mailed to me or can I pick it up at the depot?
11. What methods of payment can I use to purchase e-Tickets?
12. I don’t have a credit card. What are my options?
13. Can I use my credit card to purchase tickets for another person?
14. Is my credit card information secure?
15. Can I purchase tickets for a schedule departing today?
16. If I encounter problems while purchasing an e-Ticket, who can I contact for assistance?
17. How do I know if my purchase was successful?
18. How do I get my e-Ticket and confirmation?
19. My e-Ticket was not emailed to me. What should I do?
20. Can my ticket be cancelled or refunded?
21. How can I make changes to my online booking?
22. I have lost my ticket what should I do?
23. What happens if my schedule is cancelled?
24. What happens if I miss my schedule?
25. Is my seat reserved?
26. How does your boarding process work? And, what am I required to bring?
27. Can I be refused travel if I have a valid ticket?
28. My question is not in this list. Where can I find more information?

1. Are there other ways I can purchase tickets?
Yes, there is! If online ticket purchasing isn't for you, you can purchase a ticket in person at any STC terminal. Click here to find the STC agency or terminal closest to you.

2. Are there any additional charges for purchasing e-Tickets?
Not at all! The price of your STC bus ticket is the same as it would be if you were to purchase it at an STC terminal.

3. Do I have to sign-up for an account before I can purchase tickets online?
No, signing-up for an account is optional. If you do not wish to sign-up for an account, you will still be able to purchase tickets online. However, passengers who sign up for an STC account will not have to re-enter personal information when making subsequent purchases, making the e-Ticket purchase process quick and easy!

4. What ticket types are available for purchase online?
The following ticket types are available to purchase online:

A. Regular Fares

  • Adult
  • Student (valid student ID required for boarding)
  • Senior (60+)
  • Child Free (0-4)
  • Child Half (5-11)
  • Don’t forget to bring a piece of valid photo ID as it will be required for boarding. The name on your ID must match the name on your e-Ticket.

    B. Frequent Rider Fares

  • Adult
  • Student (valid student ID required for boarding)
  • Frequent Rider Cardholders receive a 20% discount off all applicable Adult or Student priced tickets for one year from the date of purchase. Frequent Rider Cards are cannot be combined with any other discounts or sale pricing and can be purchased at any STC agency. Don’t forget to bring your Frequent Rider Card and valid photo ID, as they will be required for boarding.

    What ticket types are not available online?

    Seat sale tickets and special passes such as medical passes, attendant passes, and compassionate fares must be purchased in person at an STC agency.

    5. I want to take advantage of the Frequent Rider Card (FRC) discounted fares but I don’t have a Frequent Rider Card?
    Frequent Rider Card (FRC) discounted fares are available when purchasing an e-Ticket. If you do not already have a Frequent Rider Card, please arrive at your local agency in advance of boarding and purchase your card. The Frequent Rider Card must be shown at time of boarding or the passenger will be required to return to the agency and purchase the remaining portion of the full fare adult or student ticket.

    Cards are valid for one year from the date of purchase. The name on the card must match the name on the ticket. They are non-transferrable and must be shown when boarding.

    6. I have a disability and want to travel. What do I do?
    We’re glad you asked! STC is happy to help persons with a disability travel. We offer passengers with special needs the ability to book, in advance, buses with wheelchair accessibility. Passengers who require a wheelchair accessible bus can purchase their tickets online, however they must make coach reservations 48 hours prior to travel. STC will confirm your travel dates and times 24 hours prior to departure to ensure the correct coaches are dispatched. Click here or call 1-800-663-7181 to make your accessibility coach reservation.

    We also offer special tickets for persons who require an attendant or companion animal to travel or for persons traveling for medical reasons; however, we are unable to offer these types of tickets for purchase online. These types of tickets are available for purchase at any STC terminal. Eligibility and conditions for all disabled persons programs can be found here.

    7. Can I book an online ticket for an unaccompanied minor?
    Yes, providing the child meets all the requirements outlined in Rule 14, Section A1 of STC’s Local Passenger Tariff. An unaccompanied minor form will have to be filled out at the terminal prior to travel.

    8. Why do you request my personal information?
    For billing purposes, some basic personal information is required.

    9. Will my personal information be stored or shared?
    Some information, such as your name and address, is required for display on your e-Ticket and will be stored temporarily on our servers.

    Customers can set-up accounts to make future purchases more convenient. STC will store your personal information from accounts, excluding credit card numbers, in a secure location. STC is compliant with Payment Card Industry Data Security Standards and will ensure that all your personal information will be kept safe and not shared.

    10. Can I have my e-Ticket mailed to me or can I pick it up at the depot?
    At this time, STC is only offering e-Ticket service in a print-at-home format. Upon completion of your e-Ticket transaction, you will receive a confirmation email. Your e-Ticket will be attached to this email. Please open the e-Ticket and print it from your home computer before your scheduled departure. If you are having troubles printing your e-Ticket, call the e-Ticket help line at 1-800-663-7181.

    11. What methods of payment can I use to purchase e-Tickets?
    You may purchase e-Tickets with a valid Visa or MasterCard. Persons wishing to purchase tickets with cash or a debit card may do so in person at an STC terminal.

    12. I don’t have a credit card. What are my options?
    If you do not have a Visa or Mastercard you may purchase a ticket, with cash or Interac, at any STC terminal. You can purchase your ticket in advance or on the day you are planning to travel.

    13. Can I use my credit card to purchase tickets for another person?
    Yes, you are able to purchase tickets for another person with your credit card. Please ensure you enter the correct first and last name of the passenger who will be travelling, as e-Tickets are non-refundable and non-exchangeable.

    14. Is my credit card information secure?
    STC is compliant with Payment Card Industry Data Security Standards. STC will ensure that any personal information, including your credit card information, you may give us to complete your transaction, will be used only for the purpose of completing that transaction. STC does not use personal information for purposes other than what was intended, and does not share that information with others. STC gathers and uses information only in accordance with the Freedom of Information and Protection of Privacy Act (1992) and in accordance with our Corporate Policy.

    15. Can I purchase tickets for a schedule departing today?
    Yes, you can! e-Tickets may be purchased up to one hour prior to the scheduled departure time.

    16. If I encounter problems while purchasing an e-Ticket, who can I contact for assistance?
    e-Ticket support is available via phone at 1-800-663-7181 between the hours of 6:30am and 11:00pm.

    17. How do I know if my purchase was successful?
    Upon completion of your purchase, you will be directed to an order confirmation page which summarizes your purchase and provides you with an order number. A few minutes after your purchase you will receive a confirmation email with your attached e-Ticket.

    18. How do I get my e-Ticket and confirmation?
    Upon completion of your purchase, you will receive a confirmation email. Your ticket will be attached to the confirmation email. The e-Ticket attachment will be in PDF format and you will require Adobe Acrobat Reader in order to open the e-Ticket. You can download Adobe Acrobat Reader for free here.

    19. My e-Ticket was not emailed to me. What should I do?
    It may take a couple of minutes for the email to arrive in your inbox. If the email has not shown-up after a few minutes, check your junk email folder. If the email is not in your inbox or the junk folder, call 1-800-663-7181 for assistance.

    20. Can my ticket be cancelled or refunded?
    Unfortunately e-Tickets are non-refundable and non-exchangeable. They are only valid for travel on the scheduled date and time specified on the ticket you have purchased. Please see STC's e-Tickets terms and conditions page for additional information on refunds and cancellations.

    21. How can I make changes to my online booking?
    Unfortunately e-Ticket purchases cannot be changed after the purchase has been confirmed, as e-Tickets are non-refundable and non-exchangeable. Prior to purchasing your e-Ticket you will be directed to a page allowing you to review your order. Please ensure you have selected the right fare, date and schedule, and entered the correct passenger name.

    22. I have lost my ticket what should I do?
    If you still have the email which your e-Ticket was attached to, you may print another copy of your e-Ticket. If you do not have your confirmation email or are unable to access your email, contact STC at 1-800-663-7181 or visit an STC ticket agent.

    23. What happens if my schedule is cancelled?
    In the unlikely event that your schedule is cancelled, you’ll be able to travel on the next available schedule. In the case of a schedule cancellation, please visit the nearest STC ticket office or call 1-800-663-7181 to make arrangements to travel on the next bus going to your desired destination!

    24. What happens if I miss my schedule?
    e-Tickets are non-refundable/non-exchangeable. If you miss your schedule, you will have to purchase a new ticket. If you wish to have the flexibility to change your travel itinerary after purchase, tickets purchased in-person at an STC depot may better suit your needs.

    25. Is my seat reserved?
    Because your e-Ticket is date and time specific, you must travel on the specified schedule; however, a specific seat is not reserved. Passengers will board on a first come, first served basis.

    26. How does your boarding process work? And, what am I required to bring?
    Please arrive at the terminal at least 20 minutes before your scheduled departure. When boarding you will be required to present:

  • a printed copy of your e-Ticket;
  • valid photo ID;
  • Frequent Rider Card (if applicable); and
  • other required travel documents such as unaccompanied minor forms.
  • STC reserves the right to refuse service to persons who fail to produce proper identification and their Frequent Rider Card, when applicable.

    27. Can I be refused travel if I have a valid ticket?
    Yes, STC reserves the right to refuse transport to a person

  • who fails to present proper identification needed to complete their trip;
  • whose name on their ticket does not match the name on their identification;
  • under the influence of intoxicating liquor or drugs;
  • whose conduct likely to make him or her objectionable to other passengers or prospective passengers;
  • who is incapable of caring for himself or herself, unless travelling with an attendant;
  • who refuses to comply with any lawful rule or regulation of STC; or
  • who refuses to allow a search of their baggage or person.
  • 28. My question is not in this list. Where can I find more information?
    Visit the e-Ticket terms and conditions for more information about e-Tickets.